Additional Information
DO We ship worldwide?
Currently, we do NOT ship worldwide. We are working to bring it back soon!
Can the acrylics be used as a dip powder?
Yes, our acrylic powder formula doubles as dip powder.
How can i inquire about one on one classes?
Please email [email protected] or DM us at @zoevenailacademy on Instagram.
Domestic Shipping
What is your processing time?
We work hard to process all orders in 1-3 days. If certain items are out of stock or waiting to be restocked this process can be delayed. Orders are shipped M-F every week with the exception of U.S. Federal holidays.
Where is my order?
Every order processed includes a tracking number for your convenience. Each order is delivered by one of two carriers. We determine the carrier that will deliver your order the most efficiently. Depending on the carrier used most packages arrive between 1 and 6 days. Please review the order receipt to track your package every step of the journey.
What is the shipping transit time?
We determine the most efficient shipping carrier for your order. The carriers that may be used are U.S. Postal Service (USPS) and United Parcel Service (UPS). Orders received after 10 a.m. PST or on Saturday and Sunday are normally processed the following business day. All shipping comes with tracking number.
Standard shipping time:
USPS First Class Mail – domestic package under 1lb (1-3 business days for delivery + order processing time)
Do you offer free shipping?
YES! All orders that exceed $120 before taxes are delivered free through UPS Ground Shipping.
Orders
When will my order ship?
Orders placed are typically processed and ship within 3-5 days.
What do i do if my package was lost?
Email our support team to resolve the issue, [email protected]
items in my order arrived broken or damaged. What can i do?
If you have received a broken or damaged product feel free to email us and describe your claim. We may be able to replace the item. Evidence must be provided.
